bd992's Privacy Policy
Your personal information is completely secure at bd992. This policy provides a full description of how we collect, use, and keep your data safe.
Introduction and Scope
bd992 ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. This Privacy Policy ("Policy") applies to the bd992 website bd992.lat and all services operated under it.
By using our services, you are considered to have given your consent to the terms described in this privacy policy. Please read this policy carefully. If you have any questions, contact our support team.
What Information We Collect
2.1 Registration and Identity Information
When you open an account at bd992, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
2.2 Financial and Identity Verification Information
To ensure secure transactions and prevent fraud, we may collect:
- National Identity Card (NID) or passport details
- bKash, Nagad or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Technical Information
Information automatically collected while you use our platform:
- IP address and device type
- Browser version and operating system
- Login time and session information
- Cookies and similar tracking technologies
- Browsing patterns and click data on the site
2.4 Gaming Activity Information
To improve your gaming experience and maintain responsible gambling practices, we store information about your gaming history, bet amounts, win/loss records, and preferred game categories.
Purpose of Information Use
bd992 uses your personal information for the following legitimate purposes:
3.1 Account Management
- Completing registration and verifying accounts
- Ensuring login security and two-factor verification
- Password recovery and account reactivation
3.2 Financial Transaction Processing
- Completing deposit and withdrawal processes (bKash, Nagad, Rocket or bank transfer)
- Verifying bonus eligibility and withdrawal conditions
- Fraud detection and prevention
3.3 Customer Service
- Providing support via 24/7 live chat
- Resolving complaints and queries
- Resolving technical issues
3.4 Ensuring Responsible Gaming
- Monitoring gaming behaviour and identifying risks of excessive gambling
- Managing spending limit and self-exclusion requests
- Preventing access by minors
3.5 Platform Development
- Analysing and improving user experience
- Planning new games and services
- Monitoring technical performance
Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small text files stored on your device. They help our platform remember your preferences and provide a personalised experience.
4.2 Types of Cookies We Use
- Essential Cookies: Essential for managing sessions and maintaining login status.
- Functional Cookies: Store language preferences, session timeouts, and other personal settings.
- Analytical Cookies: Analyse user patterns to help improve the platform.
4.3 Cookie Controls
You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt certain key platform functions, such as keeping your login session active.
Information Disclosure and Third Parties
5.1 Sharing Information with Third Parties
bd992 never sells, rents, or unauthorisedly discloses your personal information. However, in specific circumstances we may share information on a limited basis:
- Payment Processors: With mobile banking service providers such as bKash, Nagad and Rocket, solely to complete transactions.
- Technology Partners: With secure hosting and cyber security service providers, who are bound by strict confidentiality agreements.
- Game Providers: With game developers such as Pragmatic Play, Spribe or JILI, only the minimum information necessary to manage gameplay.
5.2 Legal Obligations
In accordance with applicable laws of Bangladesh, we may be required to disclose necessary information based on valid requests from competent authorities. In such cases, we will provide only the minimum information legally required.
5.3 Business Transfers
In the event of a full or partial change of ownership of bd992, user information may be transferred. In such a case, the new owners will be obligated to ensure a level of protection equivalent to this privacy policy.
Data Security Measures
bd992 uses industry-standard security technologies to protect your information. Our key security measures are:
- SSL Encryption: All data transmission between your browser and our servers is secured through SSL/TLS encryption.
- Password Hashing: Your password is never stored directly — it is encrypted using a strong cryptographic hash algorithm.
- Two-Factor Authentication: The option to add an additional layer of security to your account is provided.
- Access Controls: Only authorised staff can access your information on a limited basis, and every access is logged.
- Regular Security Audits: Regular security assessments are conducted by external specialists.
- Data Minimisation: Only the information necessary to provide the service is collected.
Data Retention Period
bd992 retains your information only for as long as it is needed for legal or service purposes:
- Active Accounts: All information is retained while the account remains active.
- Closed Accounts: Even after an account is closed, certain information (particularly financial transaction records) may be retained for up to five to seven years in accordance with applicable law, to meet legal obligations.
- Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies may last for up to one year.
- Marketing-Related Information: Retained until you withdraw your consent.
Your Rights
As a user of bd992, you enjoy the following rights:
8.1 Right to Access Information
You can request from us at any time to find out what information we hold about you and receive a copy of that information.
8.2 Right to Correct Information
If any information stored in your profile is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly from account settings.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, information subject to legal obligations (such as financial transaction records) may not be possible to delete.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. Upon receiving your request, we will action it as quickly as possible.
8.5 Right to Data Portability
You may request your data in a structured, machine-readable format.
Protection of Minors
bd992 takes its responsibility towards minors seriously. This service is for persons aged 21 and above only. We never knowingly collect or store personal information of anyone under the age of 21.
We follow an age verification process at registration. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.
If you believe that a minor has registered on our platform, please contact us.
Policy Changes and Updates
bd992 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- By displaying a notice at the top of the website
- By sending a message to your registered email address
- By changing the "Last Updated" date at the top of this page
If you continue to use the service after the updated policy is published, it will be assumed that you have consented to the new policy. We therefore recommend visiting this page regularly.
Contact Us
For any privacy-related queries
If you have any questions, concerns, or requests regarding this privacy policy, please feel free to contact us.
Email:
Live Chat Support:
Get support in Bengali 24/7 — speak directly with our representative in the chat window.
Related Policies: This privacy policy applies in conjunction with our Terms and Conditions and Responsible Gaming policy. For general questions about the service, please visit our FAQ page.